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Area Codes to Be Required for All Calls in Certain Areas

Apr 02, 2021

Telephone users in four Michigan area codes will soon be required to include an area code in every phone call as part of the rollout of a new way to reach the National Suicide Prevention Lifeline. Beginning April 24, 2021, callers in Michigan’s 616, 810, 906, and 989 area codes should start dialing with 10 digits. There will be a few months transition, during which calls will still go through even if the area code is not dialed. Beginning October 24, 2021, all ten-digits must be used when dialing or the call will not go through. The change is in preparation for the July 16, 2022, activation of a new three-digit dialing code – 988 – to reach the National Suicide Prevention Lifeline.

In July 2020, the Federal Communication Commission designated 988 as the abbreviated code to reach the hotline, which provides 24/7, free and confidential support. In many area codes, 988 is already used as the prefix, or first three digits after the area code, of customer telephone numbers. In order for 988 to dial directly to the hotline, any area code that includes the 988 prefix must transition from seven-digit dialing to 10-digit dialing. In addition to phone calls, other services will be impacted and will require an update, including, security alarm equipment, medical monitoring devices, fax machines, contact lists, and call forwarding settings.

Please click here for more information from the Michigan Public Service Commission.

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